Shopping with Confidence – Frequently Asked Questions
Q1: Are all products original and brand new?
A: Yes ✅
All products sold on NexBay Technologies are 100% original, brand new, and sourced from authorized distributors or trusted suppliers. Every order is accompanied by a GST invoice for complete authenticity.
Q2: How much do you charge for delivery?
A:
We offer FREE delivery 🚚 across India on orders above ₹500.
For orders below ₹500, minimal shipping charges may apply and will be clearly displayed at checkout.
Q3: How long will my order take to arrive?
A:
Most orders are delivered within 3–7 working days 📦, depending on your location and courier partner.
Once shipped, tracking details are shared via email or WhatsApp.
Q4: What if my order is delayed or lost in transit?
A:
No worries 👍
We take full responsibility until your order is delivered. In case of any delay, our team will keep you informed and ensure your product reaches you safely or is appropriately resolved.
Q5: Do you offer returns or refunds?
A: Yes.
If your product is damaged, defective, or incorrectly delivered, you can request a return or exchange within 7 days of delivery 🔄, as per our Cancellation & Refund Policy.
Q6: What payment methods do you accept?
A:
We support secure and convenient payment options:
- 💳 Razorpay (Credit Card, Debit Card, Net Banking, UPI, Wallets)
- 🏦 Direct Bank Transfer
Q7: Is my payment secure?
A: Absolutely 🔒
All online payments are processed through secure, encrypted payment gateways like Razorpay. Your payment details are never stored on our servers.
Q8: Do you offer Cash on Delivery (COD)?
A:
Currently, we accept online payments and bank transfers only.
📦 COD will be introduced soon to make shopping even more convenient.
Q9: Do products come with a warranty?
A: Yes 🛠
All branded products include the manufacturer’s warranty, wherever applicable. Warranty terms vary by product and brand—please refer to the product description for details.
Q10: How can I contact NexBay Technologies support?
A: We’re always here to help 😊
📧 Orders & Cancellations: orders@nexbay.in
📧 Customer Support & Returns: support@nexbay.in
📞 Call / WhatsApp: +91-8448825785
✅ Final Notes (for you)
- FAQ now matches NexBay Technologies policies (7-day return, ₹500 free shipping)
- Email IDs are role-based and consistent
- Suitable for payment gateways, consumer trust, and SEO